Subscription Terms

Pricing and VAT

The standard monthly platform fee is ZAR 2,500, excluding South African VAT at the prevailing statutory rate where applicable. A company registered as both Talent Seeker and Talent Provider pays both fees less 30% — ZAR 3,500 per month — which also covers its provider placements, so no success fee applies. Every company's first 30 days are free: the first subscription invoice shows the fee credited in full. Talent Brew may also run promotional free periods, invoiced the same way. During a free period nothing is payable and the subscription can be cancelled at no cost. Invoices identify the taxable amount and VAT separately.

Talent Seekers

An active subscription is mandatory for marketplace access and cannot be self-cancelled while the company uses the marketplace. An authorised representative may request closure through support; outstanding invoices, active engagements and legally retained records remain enforceable.

Talent Providers

A Provider chooses either the monthly subscription (no success fee on covered placements) or no subscription and a 15% success fee on each successful project’s accepted budget, excluding VAT. If a Provider cancels after a subscription-covered placement, its next successful placement is charged the 15% fee. The obligation follows the verified company domain and survives re-registration.

Cycle and renewal

Subscriptions bill monthly in advance and renew each cycle while active. Service continues to the current period end after a permitted cancellation. Partial months are not refunded unless required by law or expressly approved in writing.

Price changes

Talent Brew will provide at least 30 days’ written notice before a price change. A change takes effect on the next renewal after that notice period. We do not currently differentiate Standard and Enterprise pricing; any future tier-specific feature or price requires a written order or updated terms.

Payment and suspension

Invoices are payable within the period stated on the invoice. Overdue accounts may be suspended after notice, without extinguishing accrued obligations. Payment is by the bank-transfer instructions on a valid Talent Brew invoice, or by card/instant EFT through PayFast, our South African payment processor, from the subscription page; Talent Brew does not request payment through informal messages. Choosing PayFast authorises Talent Brew to bill the subscription automatically each month until the subscription is cancelled; a subscriber may withdraw this authorisation at any time by cancelling the subscription, which also stops the recurring PayFast charge.

Refunds

As a general rule, fees paid for service already rendered are not refunded — this is a business-to-business contract between juristic persons, not a consumer purchase, and cancelling a subscription stops future billing rather than reversing the current period (see "Cycle and renewal" above). We do refund, in whole or in part, where:

• We made the error — a duplicate charge, a charge taken after a cancellation that should already have taken effect, or an invoice amount that doesn't match these terms.
• A platform outage materially prevented use of the marketplace for a billed period, at Talent Brew's reasonable discretion.
• A success fee was charged in error — for example, the underlying contract it was billed against is later found invalid, fraudulent, or never actually activated.
• South African law requires it in the specific circumstances of the request, regardless of the general rule above.

To request a refund, email talentbrew@tosh.co.za with the invoice number or PayFast reference and the reason. We aim to respond within 5 business days and, where a refund is approved, to process it within 10 business days. A refund is returned to the original payment method — through PayFast's own reversal for a PayFast-paid invoice, or by EFT/credit note for a bank-transfer payment — and PayFast's own processing times apply on top of ours once we initiate it.

Card disputes and chargebacks: a cardholder can also raise a dispute directly with their bank or through PayFast rather than with us. We cooperate with PayFast's dispute process and will always try to resolve a billing problem directly first — email us before disputing a charge if there's any chance it's a mistake, since a direct refund is faster than a chargeback. Where a chargeback is opened on an invoice, the corresponding marketplace access or engagement may be paused until it's resolved, consistent with the suspension terms above.